Service Info

How to Obtain Service
U.S.A.
We back your investment in quality products with quick, expert service and genuine Lowrance parts.  If you're in the United States and you have technical, return or repair questions, please contact the Factory Customer Service Department at 1-800-628-4487 or non toll-free at 918-437-6881, Mon-Fri 8:30 AM-4:45 PM Central Time (closed holidays).  Many times problems can be resolved without the necessity of sending your unit to the factory.  Please check with the Product Support guide before requesting repair service.  If repair service is required, Customer Service will issue you an Incident Number.  You must have an Incident Number before returning your unit to Lowrance.

Please be advised that effective October 3, 2011 we will no longer be accepting personal checks/money orders as a form of payment for orders/repairs. We will continue to accept MC, VISA, Amex, Discover and Debit Cards. Thank you for your cooperation.
Canada
If you’re in Canada and have technical issues or are in need of service please contact CMC Electronics at 1-800-661-3983 by phone or by email at navcommsales@cmcelectronics.ca. Any products returned for service must be accompanied by a Return Authorization number. Please have your proof of purchase and serial number of your unit handy prior to contacting your CMC representative for any warranty related issues. Hours of operation by phone are Monday to Friday 8:30-4:30 Eastern time.


Shipping Information
If it becomes necessary to send a product for repair or replacement, you must first receive an Incident Number from Customer Service. You can request an Incident Number either by phone or online in My Account. Products shipped without an Incident Number will not be accepted.  When shipping, we recommend you do the following:
  1. Please do not ship accessories like knobs or brackets with your unit.
  2. Do not ship any cartography/chart/mapping cards with your unit.
  3. Save any stored data onto an SD card prior to shipping your unit.  We will not be able to transfer the data for you.
  4. Personal checks are no longer accepted for repair.  You may send a cashier's check or money order.  Please place your payment in an envelope and tape it to the unit.
  5. For proper testing, include a brief note with the product describing the problem.  Be sure to include your name, return shipping address and a daytime telephone number. An e-mail address is optional but useful.
  6. Pack the unit in a suitable size box with packing material to prevent any damage during shipping.
  7. Write the Incident number on the outside of the box underneath your return address.
  8. For your security, you may want to insure the package through your shipping courier.  Lowrance does not assume responsibility for goods lost or damaged in transit.
  9. Ship to your local repair center:
    For Americas:
    Navico
    12000 E. Skelly Dr.
    Tulsa, OK 74128
     
    For Australia, New Zealand, Asia and the Pacific Islands:
    Navico Service Centre
    Unit 5, 12 Mars Road
    Lane Cove West
    N.S.W. 2066
    Australia
     
    For Europe, Middle East and Africa:
    Please contact your local dealer or distributor.
     
  10. After we receive your unit, you can check the status of the repair on the My Account page.
Rates & Information
For more information on service rates, click here.

 

Notice: Lowrance may find it necessary to change or end our shipping policies, regulations, and special offers at any time.  We reserve the right to do so without notice.

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